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  • Main Contact Info
  • Property Addresses
Main Contact Info

Contact Information:
629 Broad Street
Murray, KY 42071
Phone: 270-761-6802
Fax: 270-301-5091
www.hopecalloway.org

Property Addresses

Gentry House
603 Memory Lane
Murray, KY 42071

Opportunity House
408 South 6th St
Murray, KY 42071

Barrow House
711 Payne St
Murray, KY 42071


Policies for Assistance

  • Rental Assistance
  • Transportation Assistance
  • Transitional Housing
  • Emergency Housing
Rental Assistance

Criteria

  • Must meet income limit. (See Income Limits)
  • Can only receive rental assistance once in a 12-month period.
  • $250 is the max amount awarded. Don’t award more than is essential to keep resident in their homes.
  • Must not be more than 2 months past due.
  • If there will still be a past due balance after awarding the assistance, the landlord must be willing to continue working with resident without immediate eviction.
  • The resident must have a plan to be able to continue paying rent in future months.
  • Rental assistance cannot be used for deposits or first month’s rent.

Process

  • Update Charity Tracker with Personal Info, Income, Demographics, and Relationships
  • Complete Rental Assistance Request
  • Refer to Team KY Fund (COVID Related) and Landlord Declaration Portal (If haven’t already applied.)

If they have already been awarded or denied assistance from Team KY Fund (Or ineligible), proceed with rental assistance process.

  • Verify information with landlord.
  • Verify employment information, if needed.
  • Confirm details of any payment arrangements with client.
  • Update Charity Tracker
  • Add to approved rental assistance task list and add payment details to the note.
Transportation Assistance

Criteria

  • Can only receive transportation assistance once per month and no more than 4 times per year.
  • Must be for authorized purpose.
    (Essential health, Education, Job, Emergency Housing)

Process (Gas Card)

  • Update Charity Tracker with Personal Info, Income, Demographics, and Relationships
  • Verify Information (if applicable)
  • Assign a Gas Card
  • Update Charity Tracker

Process (Transit Pass)

  • Update Charity Tracker with Personal Info, Income, Demographics, and Relationships
  • Verify Information (if applicable)
  • Issue Transit Pass (Write client’s name on card.)
  • Update Charity Tracker

Process (Taxi Voucher)

  • Update Charity Tracker with Personal Info, Income, Demographics, and Relationships
  • Verify Information (if applicable)
  • Contact Taxi Service
    (Sunshine: 270-978-9992 | Mama Nancy’s 270-227-4888)
  • Complete Taxi Voucher
  • Upload copy of voucher to Charity Tracker and give voucher to client
  • Update Charity Tracker

Process (Greyhound)

  • Update Charity Tracker with Personal Info, Income, Demographics, and Relationships
  • Verify Information (if applicable)
  • Client Must Have Valid ID
  • Verify that they have a safe/stable place to stay where they are going.
  • Purchase ticket on Greyhound’s Website
  • Arrange transportation to Greyhound Bus Stop (Usually in Mayfield)
  • Update Charity Tracker
Transitional Housing

Criteria

  • Can only live in transitional housing once during a 12-month period.
  • Must be employed or actively seeking employment. (Unless documented disability prevents employment.)
  • Must be able to pass a drug screen.
  • All adults must submit to a criminal background check. (Past record does not automatically disqualify.)
  • Must have resided in Calloway County for the last 3 months, or longer.

Gentry House Specific

  • Must have physical custody of children.
  • Must meet income limits. (See Limits)

Intake Process

  • Update Charity Tracker with Personal Info, Income, Demographics, and Relationships
  • Attempt Diversion

Diversion Successful

  • Update Charity Tracker
  • If follow-up is needed, add client to Outreach Board

Diversion Unsuccessful

  • Complete Emergency/Transitional Housing Intake
  • Update Charity Tracker
  • Schedule Interview with Residential Support
Emergency Housing

Intake Process

  • Update Charity Tracker with Personal Info, Income, Demographics, and Relationships
  • Attempt Diversion

Diversion Successful

  • Update Charity Tracker
  • If follow-up is needed, add client to Outreach Board

Diversion Unsuccessful

  • Complete Emergency/Transitional Housing Intake
  • Refer to Emergency Shelter/Hotel Stay (if eligible)
  • Warm Transfer to Shelter
  • Update Charity Tracker
  • If Needed, Schedule Follow-up with Outreach or Residential (for Transitional Housing)

Hotel Stay Policy

  • Hotel stays should only be given in one night increments.(Additional nights may be given on weekends/holidays, so that the client can be further assisted by our office on the following business day.)
  • Should only be used in cases where a night in a hotel will help client reach long-term stability. (e.g.: traveling to shelter the next day.)
  • Clients who appear intoxicated are not eligible for hotel vouchers.
  • Clients are only allowed one hotel stay per year.
  • Must have valid ID

Process

  • Call hotel to confirm room is available (Murray Inn & Art Gallery: 270-753-2682 or Best Western: 270-753-5353)
  • Complete Emergency Hotel Stay Voucher
  • Go over Client Policy and have Client Sign Voucher
  • Upload Copy of Voucher to Charity Tracker
  • Give voucher to client to take to hotel, along with valid ID
  • Update Charity Tracker
  • If Needed, Schedule Follow-up with Outreach or Client Support (for Transitional Housing)

Templates

  • Initial Coaching Notes
  • Coaching Notes
Initial Coaching Notes

~SKILLS AND TALENTS
What skills does the client currently have that could be used to contribute to the community at OH or GH? Are there any skills they would like to develop during their participation with the program?

~EMPLOYMENT
Find out about job history and interests. Is the client currently working or looking for work? What jobs are they interested in?

~FINANCES
Does client have any money saved? Do they have any kind of income? What are their spending habits like? Do they need more intense budgeting coaching?

~EDUCATION
What is their highest education level? Do they wish to further their education? Could education be a step towards long term career goals? Is lack of education holding the client back from long-term stability and success?

~HOUSING
Has the client begun developing a plan for housing stability? Do they have a history of housing stability or is this current crisis a recurring issue? Where would the client like to live?

~IMMEDIATE NEEDS
What immediate needs does the client have that we need to meet? Is there anything preventing the client from being successful that needs to be addressed immediately? Does the client need any supplies?

~RESOURCES
What community resources is the client currently taking advantage of? (Needline, Soup for the Soul, West KY Allied, etc.) Are there any resources the client needs to be connected to in order to ensure success? Does the client have adequate transportation?

~ADDITIONAL NOTES

Coaching Notes

*GOALS/PROGRESS*

~~EMPLOYMENT
Any updates on their employment situation?

~~HOUSING
Any updates on securing long-term, stable housing?

~~EDUCATION
Is the client meeting education goals?

~~FINANCES
Has client begun saving?

*NEEDS*

~~SUPPLIES
Does client need any supplies from Gentry House?

~~MAINTENANCE NEEDS
Are there any maintenance concerns at the apartment?

*ADDITIONAL NOTES*


Training Resources

As we move forward, it’s important for us to always be at the top of our game, for our clients, for our community, and for ourselves. Here are some resources for you to continue learning and growing in this field. This section will be updated regularly with new resources as they become available.
Make Every Cent Count

Zero Based Budget

Many of our clients struggle with how to manage their money. So let’s help them create a plan for EVERY cent. Zero-based budgeting is a way of budgeting where your income minus your expenses equals zero. With a zero-based budget, you have to make sure your expenses match your income during the month. That way you’re giving every dollar that’s coming in a job to do. It’s just as easy to make a plan for an irregular income as it is for a regular one. Again, it’s all about a plan.

Check out these articles on zero based budgeting:

Zero Based Budgeting Apps



More Resources


Housing Stability

  • Income-based Housing
  • Lower Income Housing
  • Other Resources
Income-based Housing

Housing Authority of Murray
(270) 753-5000
716 Nash Drive
https://www.phamurray.org/
Now can apply online! Provides public assisted affordable income-based HUD subsidized housing for low income or moderate-income families.

KY Housing Corporation
1-877-552-7368
www.kyhousing.org
Organization that helps with homeownership. Apply through KYHS for Section 8 Voucher Program.

Lower Income Housing

Calloway Gardens/Essex Downs
(270) 753-8556
1511 Diuguid Dr

Forest View

(270) 753-1970
1213 N 16th St

Mur-Cal Apartments

(270) 759-4984 902
Northwood Dr.

Tanglewood

(270) 762-1044
1121 Transit Way

University Heights

(270) 759-2282
1734 Campbell St

Live Oaks

(270) 752-8221
906 Broad Street

Red Oaks

(270) 753-8668
1409 Diuguid Dr

Wesley at Murray

(443) 863-5271
440 Utterback Rd
Senior housing apartments with government-subsidized, low-income rates.

Other Resources

US Department of Housing and Urban Development
https://www.hudexchange.info/housing-and-homeless-assistance/

Kentucky Legal Aid
http://www.klaid.org
(270)782-5740
Can help with legal issues related to housing


Career Development

  • Job Skills and Preparation
  • Online Job Search
  • Other Resources
Job Skills and Preparation

Free Resume Builder
https://www.resume.com/
This great tool will help you build a professional resume that looks great!

Job Search Tutorial
https://edu.gcfglobal.org/en/topics/jobsearch/
Several great tutorials to help you learn to write a resume, complete job applications, interview skills, and more!

Workplace Skills
https://edu.gcfglobal.org/en/topics/workplaceskills/
More tutorials to help you learn valuable skills as you rejoin the workforce.

More Tutorials
https://edu.gcfglobal.org/en/topics/
Even more tutorials in things like using computers, life skills, choosing a career, and so much more!

Online Job Search
Other Resources

KY Career Center
http://www.kcc.ky.gov/

West KY Workforce Board
http://www.wkworkforce.work/


Financial Wellness

  • Food Resources
  • Department for Community Based Services (DCBS)
  • Other Resources
Food Resources

Needline
509 N 8th Street
(270)753-6333
Provides monthly food boxes as well as other resources.
It is best to go in person if possible; contact us if you need to make other arrangements. 

Soup for the Soul
411 Maple Street
Serves free hot meal on Monday-Friday from 4-6PM

Blessing Boxes
Blessing Boxes are scattered all over the county. They are usually stocked with non-perishable food items and are free for the community. Make sure to check the back of your handbook for a full list of locations.

Community Kitchen
503 Maple Street
Free meal every Sunday at 12:30PM.

Department for Community Based Services (DCBS)

(855)306-8959
3415 US-641, Murray, KY 42071

Food Stamps (SNAP)
Apply online https://benefind.ky.gov/
(855)306-8959

Medicaid
Apply online https://benefind.ky.gov/
(844)407-8398

KCHIP (Children’s Health Insurance Program)
Apply when applying for Medicaid

Other Programs Available
Childcare Assistance
KTAP
CPS

Other Resources

West KY Allied
http://www.kcc.ky.gov/
(270)753-0908
Emergency Assistance, Health Benefit Assistance, Home Care, Employment Program, Utility Assistance

iWASH
(270) 519-9485
1550 Lowes Dr
4th Monday of every month from 5-7 PM: free laundry services (supplies provided).

Glendale Church of Christ Caring and Sharing
(270) 753-3714
1101 Glendale Road
Clothing and Food Assistance, Call for schedule.

Angel’s Attic
(270) 762-0505
972 Chestnut Street
Allowed one voucher per year. Talk to our office if you need a voucher for essential needs.


Personal Growth

  • Addiction and Recovery
  • Emotional and Physical Health
  • Education Resources
Addiction and Recovery

Clear Creek Medical
(270) 226-1100
104 N 4th St
Outpatient addiction and psychiatric treatment.

Recovery Works
(270) 623-8500
4747 Old Dublin Rd
Inpatient and outpatient recovery treatment.

Journey Pure
(270) 557-7689
3229 Coleman Road
Addiction care and treatment

University Church of Christ
(270) 753-1881
801 N 12th St
Has Regular AA Meetings. Also has Al Anon meetings for family members of addicts or recovering ad-dicts. Call for more information and meeting times.

Celebrate Recovery
Celebrate Recovery is a Christ-centered 12 step recovery program for anyone struggling with hurt, pain or addiction of any kind.
Locations

  • Hope Harbor Church
    270) 753-6695
    2771 State Route 94 East
    Meets Tuesdays at 6PM
    Free Dinner Provided
  • Riverwood Church
    (270) 293-7340
    915 Arcadia Circle
    Meets on Thursdays at 6:30PM

Murray AA
Southside Shopping Center, Suite J
625 S 12th St
Click here to view meeting times.

Emotional and Physical Health

LOTUS
800-928-7273
Located in the Weak’s Community Center
607 Poplar St
Provides support services for any victims of sexual assault and child abuse

Merryman House
1-800-585-2686
Located in the Weak’s Community Center
607 Poplar St
Provides advocacy and support services for victims of domestic violence

Murray Calloway County Health Department
(270) 753-3381
602 Memory Ln
Provides clinical services as well as where you apply for WIC and other community health needs.

Murray Calloway County Hospital
(270)762-1100
803 Poplar Street

Bridges Family Center
(270) 761-5804
1712 State Hwy 121

Murray State University Psychological Center
(270) 809-2504
401 Wells Hall
Provides mental and emotional health services. Fees are based on income.

Four Rivers Behavioral Health
(270) 753-6622
1051 North 16th Street
Counseling, crisis services, adult services, children services, medical services, substance abuse services, and testing and assessment

Kentucky Care
(270) 753-2395
312 S 8th St
Provides clinical and health services, regardless of ability to pay.

Education Resources

Calloway County Adult Education
https://callowayadulted.weebly.com/
(270) 759-5525
FREE academic preparation program for adults to prepare for college and/or work.
– GED
– Adult Education
– Workforce preparation activities

WKCTC (Ready to Work Program)
https://westkentucky.kctcs.edu/current-students/academic-resources/ready-to-work/
270-534-3423
Helps you work a paying job while going to school

Jobcorps
270.727.0387
https://muhlenberg.jobcorps.gov
and https://earlecclements.jobcorps.gov
Multiple campuses allows qualifying students get certified in a trade or their GED for free. Provides housing, food, essential needs, and a monthly allowance.




HOUSING | OUTREACH | PREVENTION | EMERGENCY ASSISTANCE



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270-761-6802


HERE TO HELP

Call us if you are in need of housing or emergency assistance. If it is after hours and you are experiencing an emergency, contact local law enforcement.




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