HOPE Calloway no longer provides standard rental assistance. If requested, we can refer people to Need Line and local churches.

Deposit Assistance Criteria

Must be literally homeless. (Residing in a place not meant for human habitation, such as a car or tent.)

Client must be currently working a case plan with HOPE Calloway or be on the transitional housing waiting list.

Can only receive deposit assistance once per lifetime.

$300 is the max amount awarded. Don’t award more than is essential to help client secure housing.

Must have income and a plan in place to retain housing.

If there will still be a past due balance after awarding the assistance, the landlord must be willing to continue working with resident without immediate eviction.

The resident must have a plan to be able to continue paying rent in future months.

Client must complete budget lab before funds are awarded.

Process

Update Charity Tracker with Personal Info, Income, Demographics, and Relationships

Verify information with landlord.

Verify employment information, if needed.

Confirm details of any payment arrangements with client.

Update Assistance Record in Charity Tracker

Request Check to be issued Directly to Landlord

Criteria

Can only receive transportation assistance once per month and no more than 4 times per year.

Must be for authorized purpose related to housing crisis.

(Transportation to emergency shelter or other housing arrangement)

Process (Gas Card)

Update Charity Tracker with Personal Info, Income, Demographics, and Relationships

Verify Information (if applicable)

Assign a Gas Card

Update Assistance Record in Charity Tracker

Process (Transit Pass)

Update Charity Tracker with Personal Info, Income, Demographics, and Relationships

Verify Information (if applicable)

Issue Transit Pass (Write client’s name on card.)

Update Assistance Record in Charity Tracker

Process (Taxi Voucher)

Update Charity Tracker with Personal Info, Income, Demographics, and Relationships

Verify Information (if applicable)

Contact Taxi Service

(Sunshine: 270-978-9992 | Mama Nancy’s 270-227-4888)

Complete Taxi Voucher

Upload copy of voucher to Charity Tracker and give voucher to client

Update Assistance Record in Charity Tracker

Process (Greyhound)

Update Charity Tracker with Personal Info, Income, Demographics, and Relationships

Verify Information (if applicable)

Client Must Have Valid ID

Verify that they have a safe/stable place to stay where they are going.

Purchase ticket on Greyhound’s Website

Arrange transportation to Greyhound Bus Stop (Usually in Mayfield)

Update Assistance Record in Charity Tracker

Criteria

Can only live in transitional housing once during a 12-month period.

Must be employed or actively seeking employment.

If unable to work, client must have another form of income. (SSI, Disability, etc.)

Must be able to pass a drug screen. (If unable to pass drug screen, client MAY be given probationary status if they agree to enroll in Serenity Recovery.)

All adults must submit to a criminal background check. (Past record does not automatically disqualify.)

Must have resided in Calloway County for the last 3 months, or longer.

Gentry House Specific

Should have physical custody of children. (Exceptions may be made if space is available.)

Must meet income limits. (See Limits)

Intake Process

Update Charity Tracker with Personal Info, Income, Demographics, and Relationships

Attempt Diversion

Diversion Successful

Update Charity Tracker

If follow-up is needed, add client to Outreach Board

Diversion Unsuccessful

Complete Emergency/Transitional Housing Intake

Update Charity Tracker

Schedule Interview with Residential Department

Intake Process

Update Charity Tracker with Personal Info, Income, Demographics, and Relationships

Attempt Diversion

Diversion Successful

Update Charity Tracker

If follow-up is needed, add client to Outreach Board

Diversion Unsuccessful

Complete Emergency/Transitional Housing Intake

Refer to Emergency Shelter/Hotel Stay (if eligible)

Warm Transfer to Shelter

Update Charity Tracker

If Needed, Schedule Follow-up with Outreach or Residential (for Transitional Housing)

Hotel Stay Policy

Hotel stays should only be given in one night increments.(Additional nights may be given on weekends/holidays, so that the client can be further assisted by our office on the following business day.)

Should only be used in cases where a night in a hotel will help client reach long-term stability. (e.g.: traveling to shelter the next day.)

Clients who appear intoxicated are not eligible for hotel vouchers.

Clients are only allowed one hotel stay per year.

Must have valid ID

Process

Call hotel to confirm room is available (Murray Inn & Art Gallery: 270-753-2682 or Best Western: 270-753-5353)

Complete Emergency Hotel Stay Voucher or Pay Hotel Directly

Go over Client Policy and have Client Sign Voucher

Upload Copy of Voucher to Charity Tracker

Give voucher to client to take to hotel, along with valid ID

Update Assistance Record in Charity Tracker

If Needed, Schedule Follow-up with Outreach or Client Support (for Transitional Housing)